Refund and Returns Policy

1. Overview of Policy

As a specialist in Custom Container Engineering and high-value modular solutions, Containerdelive provides products that are often modified to unique client specifications. Due to the industrial and bespoke nature of our inventory—including The Butterfly, The Mobile Stage, and specialized Container Homes—our refund policy is governed by the stage of production and the level of customization involved.

2. Custom Engineering & Bespoke Builds

Because our team builds business solutions tailored to your specific technical blueprints, these assets cannot be restocked or resold as standard units.

3. Cancellation Terms for Direct Sales

For high-value transactions reaching 10 000 € or more, the following cancellation schedule applies:

• Pre-Production: Cancellations made within 48 hours of deposit payment may be eligible for a partial refund, minus a 15% administrative and procurement fee.
• In-Production: Once material procurement or structural modification has started, deposits are strictly non-refundable.
• Post-Delivery: Once the turnkey delivery via specialized crane truck is completed and the unit is placed on-site, no returns are accepted.

4. Rental Plans & Security Deposits

Regarding our Rental Plans (starting from 80 € / month):

• Security Deposits: These are fully refundable at the end of the rental term, provided the unit (e.g., Office Container or Refrigerated Unit) is returned without structural damage beyond normal wear and tear.
• Early Termination: Early cancellation of a rental contract may incur fees as specified in your individual lease agreement.

5. Defective Goods & Warranty Claims

In the highly unlikely event that a unit is delivered with a verified structural defect that compromises safety or functionality, Containerdelive will, at its discretion:

• Deploy a technical team to perform on-site repairs.
• Replace the defective component or unit if a repair is not technically feasible.

Claims must be filed within 7 days of delivery and deployment.

6. Return Logistics

For any authorized return (strictly for non-customized standard units), the client is responsible for all logistics costs, including specialized crane truck transport and any site restoration fees.